Thanks again for the responses. John1 – quite a daming inditement indeed!! What you described sounds awful and just the sort of environment nobody would want to work in. I think I will need to do a day there just to see what it’s like! Im in Scotland so eyetests are “free” (ie payed for by the government) so if someone comes in and they are not due I say
“Eyetests are “free” every 2 years, if you’ve had your test less than 2 years ago, you’re not due, unless you want to pay for it”
The vast majority of people don’t want to pay.